How this service works
Reviews do double duty for a high-ticket service business: they convince the next buyer to choose you, and they tell Google you're trusted, lifting your local rankings. Yet most businesses leave reviews to chance — a link in an email no one opens, a request the front desk forgets to make. We engineer reviews as a system: an automated request after every completed job, sent at the moment satisfaction is highest, on the channels buyers trust (Google, Yelp, Facebook).
The engine is NPS-filtered. We survey satisfaction first; happy clients are routed to leave a public 5-star review, while unhappy clients are routed to private feedback — protecting your public rating and giving you a chance to recover the relationship before it becomes a 1-star post. AI generates instant, personalized responses to every review, so engagement compounds and reviewers feel heard.
We then surface that social proof where it converts: a live review carousel on your website that refreshes with new reviews automatically, reinforcing trust for the next visitor who's deciding whether to call you or the business next to you in the Map Pack.
What's included
- Automated SMS and email review requests triggered after job completion
- NPS survey filtering that routes unhappy clients to private feedback
- AI-generated, personalized responses to every review for instant engagement
- Multi-platform requests across Google, Yelp, and Facebook
- Live on-site review carousel that refreshes with new reviews automatically
- Reputation dashboard tracking rating, volume, and review velocity over time